Business Growth

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Process Automation:

It is important to note that though automation is often discussed in the context of self-service (i.e., automating the steps that the customer takes when processing an interaction), here the discussion is primarily about automating the other side of the interaction—what the agent does and is exposed to. On the one hand, a growing need to automate time-consuming manual processing and routine tasks is primarily driving growth. On the other hand, it will soon exert a significant impact on employees for the better as well as for the worse. First, there will be greater automation in operational processes resulting in greater efficiency and reliability. Second, an increasing number of people will lose their jobs to machines. According to The Economist and the University of Oxford, computers could automate 47% of jobs in the western world within the next two decades.

Omnichannel Mates with Strategy:

The omnichannel consumer wants to be able to use all available channels simultaneously. As a result, CKSD service providers are challenged to help us deploy a complex blend of communications and collaboration technologies in order for CKSD and our clients to stay relevant, competitive, and profitable

Connected Devices and the Internet of Things (IOT):

For some time,CKSD support agents have been remotely accessing computing devices and phones to monitor usage, troubleshoot problems, configure applications, and transmit and install new and updated software. Now CKSD support staff are being asked to perform the same tasks on a wide range of non-IT products and services, known as connected devices or the Internet of Things (IoT). The use of IoT in customer care allows CKSD to assume a more proactive approach towards our clients, thus increasing client satisfaction.

Predictive Capabilities:

The accurate predictive capabilities of AI-powered applications for better decision making have been key factors driving companies to adopt this technology in their contact centers. Artificial intelligence (AI) and natural language processing (NLP) can largely help to understand complex data sets and reveal the most meaningful insights in real-time to help in critical decisions concerning highly accurate predictions. Adoption will also be driven by new startups offering a mix of machine learning, machine vision, and NLP. The software will initially do more with existing data, but gradually it will find new applications, such as identifying objects or human emotions in videos or summarizing millions of words for an infographic.

Stay ahead of the curve, buy yourself and your enterprise the the ability to grow smart find out more speak to CKSD Outsourcing Solutions making outsourcing work for you 

OUTSOURCING TRENDS IN 2018

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CKSD Outsourcing Solutions is continually upgrading its services to be able to offer our clients and prospective clients access to the latest technology

  1. CLOUD COMPUTING:

 Firms will significantly increase their functional capabilities in IT segments and other key process areas with better management of client’s problems and requirements. 2015, Markets predicted that the industry of cloud computing, which is mostly associated with outsourcing would reach a worth of $121 billion. In 2018, the figure is expected to reach 200-Billion USD in a short span of time.

The cost-effectiveness and an ability to offer customized solutions to clients will pave the success chart for outsourcing firms.

  1. INFORMATION AND DATA SECURITY:

Cyber security will surely grab more limelight and thinker’s attention in the days to come. Since, these days, many firms outsource their full work to a consultant, so definitely the former expect a higher level of data security from them.

Even a slight data breach could result in a massive loss to the firm while immense profit to rival. Firms need to take the responsibility of them and work towards offering a 128-bit fully encrypted secured server for online office communication.

  1. INTELLIGENT AUTOMATION AND ROBOTIC PROCESS AUTOMATION:

It is known as RPA and becoming more popular with each passing year. The automation process ensures enhanced productivity and efficiency at lower cost while retaining maximum quality in the process. These days, several firms use robots and other computer programs to replace humans for repeating work profile.

For example; instead of call center executive, now IVR itself provides basic information to the customers while connecting them to the real call center executive as per his requirements.

Artificial Intelligence (AI) or simply the robotics will rule the roost in the world of technology and outsourcing services. It will lead to supplier margin expansion, large savings for great buyers, and enhance revenue generation capacity with reduced liability towards staff as well.

  1. WIDER USE OF CLOUD TECHNOLOGY:

The cloud technology is likely to become the path bearer for the outsourcing. With more and more businesses are moving to cloud this year, their working efficiency will improve more. Also, it will give further impetus to these firms to deliver innovative products and services to customers depending on the latest market trends.

Overall, outsourcing is a winsome strategy for a firm.  89% of clients who have outsourced their works claimed to be satisfied by the services provided by the outsourced agents.

  1. HIGHER EFFICIENCY AND COMPETENCE:

The outsourcing industry is now inching towards automating process utilizing the latest software and other computer programs in the process. These technical tools will simplify the tech support for IoT enabled services and also resolve consumers’ problems in no time.

  1. INDUSTRIAL INSECURITY ADDING WOES:

With several countries are likely to witness a change in their political leadership, outsourcing seems to be an apt way to stay safe from the pendulum of political whims and fancies. Increase in corporate taxation, more funds towards employee welfare and high salaries adversely affect a company.

Outsourcing provides a caution to such firms by undertaking its accounting and other important office works. It reduces the firm’s overall administrative and operation cost while enhancing the company’s return on investment.

  1. HI-TECH CALL CENTERS:

Another interesting development is the imminent downfall of call centers. As more and more firms are now hiring intelligent assistants and chat bots to resolve customers’ queries. However, contact centers will not go down all at once.

In fact, a newer type of call centers providing IT-enabled services to its clients on time with round the clock availability online will rule the roost. Using chatbots and virtual agents is always beneficial as they could easily tackle a lot of customers at the same time without disconnecting anyone else.

  1. DIGITAL TRANSFORMATION OF TRADITIONAL COMMUNICATION:

Technology has changed the way of traditional communication effectively. Companies are adopting online services, social media marketing, email promotion, and mobile marketing greatly.

Several companies are now leveraging printing service strategies in initiatives that aim at providing best services to customers.

On an average, the statistics revealed by Hubspot clearly mentioned that 68% of the companies would now outsource their SEO services for improved visibility and lead generation capacity of the firm along with website development and mouth publicity. Better the quality of these things, higher will be the firm’s visibility.

  1. OUTSOURCING WILL BE A SUCCESS KEY FOR FIRMS:

The 2016 global outsourcing survey by Deloitte revealed that clients now expect enhanced and specialized services from outsourced consultants. More and more business catering to different fields are now opting for outsourcing to offer improved and far better value-added services to clients.

  1. RISE IN VIRTUAL EMPLOYMENT:

The latest augment in technology, and software has now made it possible for the staffs and employees to work as employees with a firm.  The availability of project management tools and other efficacious programming has made the process of real-time monitoring quite simple and easy. The upcoming outsourcing trends 2018 will certainly see a steep rise in virtual agents.

No doubt, the prospect of offshore outsourcing is very bright in the coming days. Apart from enhancing the firm’s overall efficiency, outsourcing also reduces the operational expenditures of recurring nature, saves the company owner from labor troubles and also augments productivity and flexibility in approach in toto.